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Home > Frequently Asked Questions

Frequently Asked Questions

Where can I find the assembly instructions for your Wooden Products?

You will find the full list on the Assembly Instructions  under Customers Services at the bottom of every page,  where they can be downloaded as a PDF.

What wood protection should I treat my compost bin with?

We hand dip all our wooden products in Croma Non-Toxic Wood Protection which can bought on our website in 500ml bottles which when diluted with 14 parts water will make approx. 7 litres or you can re-treat with a product of your choice.

How often should I re-treat my compost bin/raised bed?

We recommend that you re-treat annually (or as directed) you can also prolong the life of your raised beds and compost bins further by turning over the post and boards to even out wear and tear.

How do you source your wood?

The standard planned wood used for all our Wooden Products comes from the best environmental resource available to us.
Slow grown white wood comes from the very northern family owned forests in Europe, where, because of the cold climate, growth is slow giving close growth rings and the dense texture associated with durability.
All the wood in these forests is traceable and conforms to the strictest FSC certification.
However wood will eventually rot down and does so at different rates according to the conditions. Wood survives best if, when it gets a heavy soaking it then dries out completely in a well ventilated position. It helps longevity if the wood is treated annually.
Here we use a nontoxic wood protection on all of our wood, which is available to buy on our website. Apart from being ‘safe’ to use it will not kill any small bugs and tender plants in the compost. We hand dip all our wooden products using the nontoxic wood protection - we do not use pressure treated wood.

All boards and posts are planned. Planning removes all splinters and makes the surface smooth.
The texture of slow growth also deters splintering and is less easy for bugs to get a hold.

Warping Wood

Warping can be a problem when wood is wet and warm. If the sun shines on a wet Lid warping is a consequence. We do recommend that you place Compost Bins in the shade and where the wind can dry it out when it is soaking.
Sometimes the wood will even out again. It can help to turn the lid over to encourage this to flatten out again. If you would like to see how we work with a guarantee on our wooden products, simply click here.

How do I make good compost?

Simply download  our 'No Nonsense Guide to Making Compost'   as a PDF where we set out all you'll need to know on how to make wonderful compost.

What are your Bank Details?

For those orders being paid via Bank Transfer please find account details as follows

Account Number = 15232032     Sort Code = 09-01-29     Account Name = Julie Ashworth Limited

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